WHERE ARE YOU DELIVERING?
Shipments are insured worldwide.
WHAT ARE THE DEADLINES?
Shipping times are possible but due to Covid-19 routing difficulties, they can reach 8 weeks depending on the destination country.
DO YOU ALWAYS MEET YOUR DELIVERY DEADLINES?
We do our utmost to meet the delivery deadlines we give you. However, a package may be delayed for reasons beyond our control.
We do not accept any liability in the event of an excessive delivery time due to postal services.
HOW DOES RELAY POINT DELIVERY WORK?
This delivery option will be offered during the validation of your shopping cart. After selecting the delivery «Point Relais», a new window will appear allowing you to find your ideal relay point according to your geo-location: by confirming a city or a postal code, a list of relay points will be proposed to you. You will then be able to view their location on the map, their address and their opening hours. You must enter your mobile phone number to be alerted as soon as your order is ready to be removed. We assure you that your mobile number will only be used for this purpose and will not be shared with partners. Proof of identity and your order number will be required upon withdrawal of your purchase. You have 7 days to pick up your parcel, after this time it will be returned to us. Please note that the delivery in relay point will be made within 3 working days from Monday to Friday (except Sunday and public holidays).
WHAT HAPPENS IF MY ORDER IS DELIVERED TWICE? DO I HAVE TO PAY TWICE THE DELIVERY FEE?
No, you only pay the shipping costs for your order once, regardless of the number of packages we send you.
WHAT HAPPENS IF I AM NOT THERE AT THE TIME OF DELIVERY?
Don’t worry about it. The person who delivers your order will leave you a notice of passage informing you that it came to your home and that there was no one. You will then be able to pick up your package at the nearest post office, at the time that suits you best.
CAN I HAVE FREE SHIPPING FOR MY ORDER?
We know that free deliveries are very popular and we sometimes offer them as part of a promotion. But this is not a “given” for all our customers. We chose to offer everyone the choice of the cost of delivery.
DO YOU REFUND THE SHIPPING COSTS THAT I PAID IF I CANCEL MY ORDER?
If you are within the European Union and cancel your entire order within fourteen days of receiving it, we will refund you the shipping costs you paid for it (if applicable), in accordance with the regulationsVeuillez ajouter vos informations de livraison et paiement à ce site.
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