VIA COLISSIMO POSTBOX RETURNS
- If you are within the European Union and cancel your order in full within 14 days of receipt, we will refund the delivery costs you paid for it (if applicable), in accordance with distance selling regulations.
- Make sure the old transport labels are removed from your packaging.
- Unstick the free return label on the return slip provided in your package.
- Place your items with the return slip in the package.
- Choose the most convenient post office for you by clicking on this link: https://www.laposte.fr/particulier/outils/trouver-un-bureau-de-poste
- Drop off your package at the post office of your choice.
- By keeping your shipping number, you will be able to track the return of your package on href="https://www.laposte.fr/outils/suivre-vos-envois">https://www.laposte.fr/outils/suivre-vos-envois
- Please note that if one of the products has been damaged, it is not refundable.
14 days AFTER PURCHASING
You have 14 days following the reception of your order to get your money back. Exchanges are always possible according to the availability of our stocks. After this date, a credit note will be added to your customer account. In any case, the shipping costs will not be reimbursed by us in this case.
Right of retraction
- By sending us an e-mail to the following address: librairie@lourdes-france.com
What happens if I don't like the articles?
You have the possibility to return an item for an exchange or a refund. Please refer to the table below regarding our return policy :
.
| Up to three months | Up to six months | |
|---|---|---|
| Reimbursement / Credit note | Reimbursement possible | Have Only |
| Exchange | ✓ (According to stock availability) |
✓ (According to stock availability) |
Please note that if the product has been damaged, it is not refundable.
I'd like to cancel my order, is that possible?
- By sending us an e-mail to the following address: librairie@lourdes-france.com
PAYPAL RETURNS
If you paid for your order via PayPal, you can only return it for a refund or credit note. Exchanges will not be accepted.
WHERE CAN I RETURN MY ARTICLES?
If you are returning items for an exchange or refund, please send them to: LIBRAIRIE-BOUTIQUE DU SANCTUAIRE NOTRE-DAME DE LOURDES
1 avenue Mgr Théas
65100 LOURDES
FRANCE
.
How much time does it take to process a return?
We try to process returns as quickly as possible. We undertake to process your return no later than 14 days from the date you informed us of your decision to cancel the order. We may, however, defer processing until we have received the goods from you or until you provide us with proof that the goods have been dispatched. The date of the earlier of these events will apply. Our team does everything possible to reduce the processing time of your returns.